About us

Every day we’re doing our best to better ourselves. We’re proud to be an ally of the LGBTQIA+ community and we continually strive to build a fully inclusive, diverse and equitable place to be, each and every day. Over the past 12 months, we've made several changes so our guests, owners and team in the LGBTQIA+ community feel comfortable, represented and most importantly, supported.

• We've introduced a dedicated Inclusion and Diversity board where our LGBTQIA+ community are directly represented

• We're working closely with leading LGBTQIA+ organisations

• We're updating our systems so guests and owners can identify as they wish

• We've got new email signatures and team passes that give us the option to include our chosen pronoun

• We've added Inclusive Leadership training for all our team

• We've created a whole host of educational materials which the team can access at any time

• We're donating to LGBTQIA+ support charities when purchasing Pride resources

We're part of Bourne Leisure Ltd, who also own Warner Leisure Hotels. Bourne began over 40 years ago, with one caravan park. The company has been growing and growing ever since – and now it's the largest privately-owned holiday operator in the UK. In 2000 Bourne bought the Rank Group Holidays Division, which included us at Haven. Over the last 10 years, Bourne's investment programme has led to new accommodation, landscaping, luxury spas, golf courses, Adventure Village, state-of-the-art Marina Lounge entertainment complexes and amazing updates to our pools, with flumes, water slides and huge spinning Space Bowls.

View the Bourne Leisure Tax Strategy as a PDF
View the signed FY21 Accounts for Bard Midco Limited as a PDF
View the signed FY22 Accounts for Bard Midco Limited as a PDF
View the signed FY23 Accounts for Bard Midco Limited as a PDF
View the Bard Midco Limited FY21 Annual Report Addendum as a PDF
View the 2023 mid-year update report as a PDF

We're on a mission

• From the warmest welcome to the see you again soon, our mission is to give our guests a great time, with memories that last a lifetime.

• Whether holidaymakers or holiday home owners, we dedicate every day and night to our guests' delight.

• We are Bourne Leisure, where guests feel great, where our teams can thrive and where service is our passion.

How are we doing it?

• We delight our guests by understanding and consistently exceeding their expectations. We innovate and invest to improve our facilities, our environments and our service.

• We nurture a high-performance culture where everyone's contribution is recognised, where talent thrives and rewarding careers are built.

• We strive to be better, dedicated to continuously improving the consistency and efficiency of the service we deliver.

• We act with integrity and care, creating a safe and secure environment for our guests and our team, and acting as good neighbours in our communities.

• We are all Bourne together - in the work we do and the knowledge we share. We are many people and one great team.

Who will benefit?

• Our holidaymakers and holiday home owners - who will trust us, value us and return to us - because they love the memorable experiences we help to create.

• Our team - who find it inspiring and fulfilling to work here - and are proud to say so.

• Our communities - where we are welcomed and valued.

• Our shareholders - who see us as the sector's best place to invest for secure, sustainable, year-on-year growth.

We have dedicated teams on hand to help. Head over to the contact us page to be connected to the right department.