Cookies policy
This Cookie Policy explains how Haven Leisure LTD ("We", "us", "Our") uses cookies and similar technologies to recognise you when you visit our website www.Haven.com. It explains what these technologies are and why we use them, as well as your rights and how to control use of them.
What are cookies?
Cookies are small text files that are stored on your browser or device by websites, apps, online media and advertisements. They are widely used to make websites work more efficiently and to provide information to us as owners of the website. All websites use cookies, primarily to:
allow websites to work or work more efficiently;
make the site easier to navigate by remembering information you’ve entered, like keeping track of what you may have in your basket;
remember you when you return to our site so that we can personalise your experience;
customise the site by showing you information that’s relevant to you.
Why do we use cookies?
We use cookies for several reasons including:
supporting you to log into your website;
to remember your shopping basket and to enable you to checkout;
to gather information which allows us to identify your platform and record sales;
to ensure you are provided with correct and useful information during your visit to our site;
to ensure our ads are served accurately and to the appropriate audience;
to collect data which allows us to improve our services based on purchases and site usage;
for statistical analysis purposes.
You can change your cookie preferences at any time by clicking Manage Consent. You can then change the settings by moving the sliders to ‘On‘ or ‘Off‘, and then click ‘Save’. You may need to refresh your page for some of these settings to take effect.
Types of cookies we use
The cookies we use fall under five main categories.
Strictly necessary/ essential cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Analytics/ performance cookies
These cookies monitor site performance and user actions. These cookies do not collect identifiable user information – they obtain data anonymously and we only use them to measure and improve the performance of our website.
Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting cookies
These cookies are small, encrypted files that track users' actions and are used to identify users between different websites. Targeting cookies may also collect user information and use it to build a profile of users' interests in order to show you personalised ADS.
Social media cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.
What are First Party and Third Party cookies?
Cookies set by our website are called 'First Party' cookies. Cookies that have been set by parties other than the website owner are called 'Third Party' cookies. This typically occurs when a website incorporates elements from other sites, such as images, social media plugins or advertising. You don’t have to enable all cookies on your computer or device. You can configure your browser not to accept certain cookies. You can read up on our use of cookies below and manage your cookie preferences at any time by clicking Manage Consent. Please see the table below for all cookies processed on our website.
What cookies do we use
Here is a list of the cookies we use. You may notice some cookies that aren't related to Haven Leisure LTD. If you go on to a web page that contains embedded content, like YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them. All these third party cookies detailed below may collect personal data. In each case, we've supplied a link to the third-party website for further information (open in a new window, but please note that we can't be responsible for the content of external websites).
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
System Name | Asset Name | Purpose | Expires |
|---|---|---|---|
haven.com | __cflb | Cloudflare Load Balancer, strictly used for load balancing and technical routing. It distributes website traffic across servers to ensure reliable and efficient website performance. | Session |
haven.com | _device_id | Used to uniquely identify a user's device and recognise it on subsequent visits. | 13 months |
haven.com | first_session | Used to identify a user's first session | 1 months |
haven.com | unleash-session | Used by Unleash feature management to maintain a consistent user experience by remembering feature flag settings during a browser session. | 12 months |
DataDog | dd_cookie_test_-id- | Temporary cookie used to test whether the browser supports cookies. | milliseconds / Expires immediately |
DataDog | _dd_s | Stores Datadog RUM session information and groups events from the same user session across pages. | Session |
Ethyca | fides_consent | Stores the user's consent/preferences for privacy and tracking technologies. | 12 months |
Freshchat | __cf_bm | Cloudflare bot-management/security cookie used to distinguish legitimate users from automated traffic. | 30 minutes |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
System Name | Asset Name | Purpose | Expires |
|---|---|---|---|
vimeo.com | player | Stores Vimeo player preferences such as volume, stream quality and captions. | 1 year |
vimeo.com | __utmt_player | Vimeo/Google Analytics-style player measurement cookie used to limit/request tracking activity. | Session |
vimeo.com | vuid | Vimeo-generated identifier used to generate analytics information for the video owner. | 2 years |
Performance Cookies
Monitor site performance and user actions. These cookies do not collect identifiable user information – they obtain data anonymously and we only use them to measure and improve the performance of our website.
System Name | Asset Name | Purpose | Expires |
|---|---|---|---|
Amplitude | AMP_-id- | Amplitude-generated identifier used to identify a device/user for product analytics and measurement. | 12 months |
Amplitude | AMP_MKTG_-id- | Amplitude marketing identifier used for marketing/measurement purposes. | 12 months |
Amplitude | AMP_TEST | Used by Amplitude to test cookie/storage functionality. | Session |
Amplitude | AMP_TLDTEST | Used to test the appropriate top-level domain for Amplitude cookie storage. | Session |
Targeting Cookies
These cookies are small, encrypted files that track users' actions and are used to identify users between different websites. Targeting cookies collect user information and use it to build a profile of users' interests in order to show you personalised Ads.
System Name | Asset Name | Purpose | Expires |
|---|---|---|---|
Amazon Ads | ad-id | Amazon advertising identifier used for advertising measurement, attribution and/or interest-based advertising. | 13 months |
Amazon Ads | ad-privacy | Stores advertising/privacy preference information associated with Amazon advertising technology. | 5 years |
Amazon Ads | amzn_consent | Stores Amazon advertising consent/preferences information. | 13 months |
Amazon Ads | amzn-token | Amazon advertising/session token used to support Amazon advertising functionality. | Session |
Amazon Ads | peid | Identifies the advertising/vendor context used by Amazon advertising technology. | 13 months |
Amazon Ads | vendor-id | Identifies the advertising/vendor context used by Amazon advertising technology. | 1 month |
Bloomreach | bl-sid | Bloomreach generated session identifier cookie used by the Engagement platform. | Session |
Bloomreach | __exponea_ab_[ABTestName]__ | Customer's Bloomreach Engagement generated client-side cookie | 3 years |
Bloomreach | __exponea_etc__ | Bloomreach-generated visitor/identifier cookie used by the Engagement platform. | 3 years |
Bloomreach | __exponea_time2__ | Timestamp offset between browser and server time | 60 minutes |
Bloomreach | xnpe_-id- | Bloomreach-generated visitor/identifier cookie used by the Engagement platform. | 3 years |
Bloomreach | xnpe_[project-token] | Customer's Bloomreach Engagement generated server-side cookie | 3 years |
Google Ads | AID | Google identifier used in connection with advertising/measurement and user interaction with Google services. | 13 months |
Google Ads | ANID | Used by Google advertising services for ad delivery, measurement and fraud prevention. | 13 months |
Google Ads | APC | Google advertising/measurement cookie used by Google advertising technology. | 6 months |
Google Ads | ar_debug | Used by Google advertising technology for debugging/diagnostic purposes. | 90 days |
Google Ads | Conversion | Used to measure conversions generated from Google advertising interactions. | 90 days |
Google Ads | DSID | Used by Google's advertising services to identify users and support advertising/measurement across Google services. | 2 weeks |
Google Ads | FCNEC | Google advertising/consent-related cookie associated with ad delivery and consent signals. | 13 months |
Google Ads | FLC | Google advertising/measurement cookie associated with conversion/advertising activity. | 10 seconds |
Google Ads | FPAU | Google advertising identifier used for advertising measurement. | 90 days |
Google Ads | FPGCLAW | Stores Google Ads click/conversion information associated with advertising attribution. | 90 days |
Google Ads | FPGCLDC | Stores Google advertising click/conversion information for attribution. | 90 days |
Google Ads | FPGCLGB | Stores Google advertising click/conversion information for attribution. | 90 days |
Google Ads | _gac_gb_<wpid> | Stores campaign information associated with Google Ads/Google Analytics advertising measurement. | 90 days |
Google Ads | _gac_<wpid> | Stores Google Ads campaign information used for conversion measurement. | 90 days |
Google Ads | __gads | Used by Google advertising services for ad delivery, measurement and fraud prevention. | 13 months |
Google Ads | _gcl_ag | Google Ads/Analytics advertising identifier used for attribution and conversion measurement. | 90 days |
Google Ads | _gcl_au | Used by Google AdSense/Google Ads to experiment with advertising efficiency across websites. | 90 days |
Google Ads | _gcl_aw | Stores Google Ads click information for conversion attribution. | 90 days |
Google Ads | GCL_AW_P | Google Ads conversion/attribution cookie associated with ad clicks. | 90 days |
Google Ads | _gcl_dc | Stores information used for Google advertising/conversion measurement. | 90 days |
Google Ads | _gcl_gb | Google advertising/conversion cookie used for attribution. | 90 days |
Google Ads | _gcl_gf | Google advertising/conversion cookie used for attribution. | 90 days |
Google Ads | _gcl_gs | Google advertising/conversion cookie used for attribution. | 90 days |
Google Ads | _gcl_ha | Google advertising cookie used in advertising delivery/measurement. | 90 days |
Google Ads | GED_PLAYLIST_ACTIVITY | Used by Google/YouTube to record interaction with embedded video playlists. | Session |
Google Ads | __gpi | Google advertising cookie used in advertising delivery/measurement. | 13 months |
Google Ads | __gpi_optout | Google advertising cookie used in advertising delivery/measurement. | 13 months |
Google Ads | __gsas | Google advertising cookie used in advertising delivery/measurement. | 3 months |
Google Ads | id | Google advertising identifier used to support ad delivery and measurement. | 13 months |
Google Ads | IDE | Used by Google DoubleClick to measure advertising performance and deliver relevant advertising. | 13 months |
Google Ads | NID | Stores preferences and information used by Google for advertising and personalisation. | 6 months |
Google Ads | receive-cookie-deprecation | Used in connection with Google's third-party-cookie deprecation/compatibility mechanisms. | 6 months |
Google Ads | RUL | Google advertising cookie used to support ad delivery/measurement. | 12 months |
Google Ads | TAID | Google advertising identifier used to associate activity across Google services for advertising purposes. | 14 days |
Google Ads | test_cookie | Used by Google DoubleClick to check whether the user's browser supports cookies. | 15 minutes |
Meta (formerly Facebook) | _fbp | Meta Pixel identifier used to identify browsers and support advertising, measurement and attribution. | 3 months |
Microsoft Advertising | ASP.NET_SessionId | Used to maintain a user's session while they navigate the website. | Session |
Microsoft Advertising | MUID | Microsoft advertising identifier used for advertising, measurement and cross-site recognition. | 13 months |
Microsoft Advertising | _uetmsclkid | Stores the Microsoft Advertising click ID for attribution and conversion tracking. | 90 days |
Microsoft Advertising | _uetsid | Microsoft UET session identifier used for advertising measurement and attribution. | Session |
Microsoft Advertising | _uetvid | Microsoft UET visitor identifier used to recognise returning visitors for advertising measurement | 13 months |
_rdt_uuid | Stores a unique identifier for the browser/device. Used by the Reddit Pixel to attribute conversions to Reddit ads, measure campaign performance, build audiences for remarketing, and optimise advertising. | 90 days | |
TikTok for Business | ttcsid | TikTok Pixel identifier used to measure advertising campaigns, attribution and conversion activity. | 13 months |
TikTok for Business | _tt_enable_cookie | Indicates whether TikTok Pixel first-party cookie functionality is enabled. | 13 months |
TikTok for Business | _ttp | TikTok advertising identifier used to measure campaign performance, improve attribution and support personalised advertising. | 13 months |
YouTube Ads | CONSENT | Stores the user's Google/YouTube consent and advertising preference information. | 2 years |
YouTube Ads | DEVICE_INFO | Stores the user's Google/YouTube consent and advertising preference information. | Session |
YouTube Ads | GPS | Used by YouTube to determine location-related information for embedded/video services. | 1 day |
YouTube Ads | VISITOR_INFO1_LIVE | Used by YouTube to estimate bandwidth and support video playback/quality and related functionality. | 6 months |
YouTube Ads | VISITOR_PRIVACY_METADATA | Stores YouTube/Google privacy and consent metadata associated with the visitor. | 180 days |
YouTube Ads | YSC | Stores a unique ID to keep statistics of which YouTube videos have been viewed by the user. | Session |
How to change your cookie settings
You have the option to accept, decline or adjust your cookie settings. You can modify your browser settings to decline cookies if you prefer but this may prevent you from taking full advantage of this website. You can change your cookie preferences at any time by clicking Manage Consent. You can move the sliders to ‘On or ‘Off’, and then click ‘Save’. You may need to refresh your page for some of these settings to take effect. Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org. Find out how to manage cookies on popular browsers.
To find information relating to other browsers, visit the browser developer's website. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout. For more information about cookies and how to disable them, please visit the Information Commissioner’s web page about cookies, https://ico.org.uk/your-data-matters/online/cookies/.
Changes to our Cookie Policy
We may update our cookie policy from time to time. Any changes we make will be posted on this page.
Contact Us
If you have any questions about our Cookie Policy, please email privacy@haven.com.
Other websites
Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website in question.